Privacy Policy
TABLE OF CONTENT
SECTION 1 - GENERAL CONSENT
This privacy policy (“Privacy Policy”) provides you with details about how your data is collected, stored, and used by us. Please read this Privacy Policy carefully. By registering on the Website (as defined below), using any medium—mobile app, website, web app, mobile site, or otherwise—you consent to our use and disclosure of your Personal Information (defined below) in accordance with this Privacy Policy. If you do not agree to its terms, please refrain from using or accessing the Website. “Personal Information” refers to any data that identifies a natural person, either directly or indirectly, in combination with other information available to us. It includes sensitive personal data or information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, such as:
- Passwords: Confidential login credentials used for accessing accounts or systems.
- Financial Information: Sensitive details such as bank account numbers, credit card or debit card information.
- Health and Medical Records: Personal data related to an individual's health conditions, treatments, or medical history.
- Biometric Information: Unique physical or behavioral characteristics (e.g., fingerprints, facial recognition data) used for identification or authentication.
- Sexual Orientation: Personal information regarding an individual's sexual identity.
- Legally Mandated Identifiers: Any additional identifiers required by applicable laws and regulations.
- Service-Specific Information: Any details or data shared with the body corporate to facilitate the provision of agreed services.
- Lawfully Processed Information: Any data acquired by the body corporate as per the above categories, stored, or processed in accordance with a lawful contract or other legitimate grounds.
Sensitive personal data in the public domain or obtained under the Right to Information Act, 2005, is excluded from this definition.
Throughout this Privacy Policy, “Genme,” “We,” “Us,” and “Our” refer to Genme Technologies Private Limited and its affiliates. “User,” “You,” and “Your” refer to users of the Website.
This Privacy Policy governs the handling of all forms of Personal Information, whether in physical or digital format, and applies to data collected or stored electronically or in hardcopy. Genme is dedicated to safeguarding your Personal Information and strives to protect it from unauthorized access or misuse.
This Policy applies to all applicants and customers, both online and offline, who engage with Genme for its services, including accessing our website at https://www.genme.in/ or any other web or mobile applications operated by Genme (collectively referred to as the “Website”). Through these platforms, you may apply for short-term or long-term loans (collectively referred to as “Loan”) offered by various non-banking financial companies or banks (collectively referred to as “Lender”), based on the loan agreement executed between you and the Lender.
The terms governing the use of the Website are detailed in the ‘Policy on Website Use of Genme Technologies Private Limited' (“Terms of Use”), which is subject to periodic updates and is incorporated herein by reference.
Genme is committed to protecting your data and preventing unauthorized use.
SECTION 2 - TYPE OF INFORMATION COLLECTED
When you interact with the Genme platform, we collect and retain your Personal Information as provided by you over time. This information helps us deliver tailored services and features that best suit your needs, while enhancing your experience on our platform. We gather only the Personal Information necessary to achieve these objectives.
By creating an account or registering on the Genme Website, you willingly share your Personal Information with us, making your identity known to us. We clearly specify mandatory fields and optional fields wherever applicable. Please note, if you choose not to provide certain required information, we may be unable to offer you the requested product or service.
INFORMATION SHARING AND DISCLOSURE
To assess your eligibility and provide access to the products and services offered on the Genme platform, we collect and process certain categories of Personal Information, which include:
- Personal Details: Information such as your date of birth, age, marital status, nationality, place of birth, and contact information (e.g., name, address, phone number, and email).
- Government-Issued Identifiers: Details like PAN, GST numbers, and other regulatory identifiers.
- Financial Information: Bank account details, credit/debit card information, billing and payroll details, and tax-related data (as applicable).
- KYC Documents: Proofs of address, business documents, ID proofs, photographs, and signature copies.
- Eligibility Information: Any additional information required to assess your eligibility for Genme's services.
- Legal and Regulatory Data: Information collected as per mandates from banks, NBFCs, or other applicable laws and regulations in India.
We may also gather information through cookies and other technologies to enhance your experience on our platform.
PURPOSE OF COLLECTING INFORMATION
The Personal Information collected is used for:
- Creating and managing your account or login credentials on the Genme platform.
- Delivering and enhancing Genme's products and services tailored to your requests.
- Resolving disputes and troubleshooting issues.
- Ensuring a secure, reliable, and seamless user experience on the platform.
- Informing you about relevant offers, products, services, and updates both online and offline.
- Customizing your experience and sharing relevant marketing materials.
- Detecting, preventing, and mitigating risks related to fraud, errors, or other prohibited activities.
- Enforcing and communicating the Terms of Use and related policies.
- Processing your requests for services and responding to your inquiries.
- Contacting you regarding updates or queries.
- Allowing our financial and business partners to provide customized services and offers.
- Sharing critical information about service updates, changes, or important notices.
- Any other purpose, subject to your explicit consent at the time of information collection.
SECTION 3 - INFORMATION SHARING AND DISCLOSURE TO THIRD PARTIES
At Genme, we may share your Personal Information with trusted third parties who work on our behalf, strictly on a need-to-know basis. These partners are required to uphold confidentiality standards aligned with this Privacy Policy and may use your information only to support the delivery of Genme's services. Examples include managing cloud infrastructure, diagnosing platform issues, analysing usage patterns to enhance services, and providing customer support or account-related assistance.
A detailed list of third parties with whom your information may be shared is available on our official website at www.genme.in. If we plan to share your information with additional third parties, we will seek your explicit consent and update the published list accordingly.
Genme may also integrate third-party services that collect identifiable information to enhance your experience. In specific situations, we may disclose your Personal Information to law enforcement authorities, rights holders, or other parties if we believe in good faith that such action is necessary to:
- Enforce our Terms of Use or Privacy Policy.
- Address claims that any content, communication, or advertisement violates the rights of a third party.
- Safeguard the rights, safety, or property of our users or the public at large.
In accordance with applicable laws, we may share, transfer, or assign your Personal Information to other entities during significant corporate events, such as mergers, acquisitions, joint ventures, business restructuring, or the sale or transfer of all or part of Genme's business operations.
SECTION 4 - DATA RETENTION
Genme retains your Personal Information and related data for the duration necessary to fulfil the purposes outlined in this Privacy Policy or as mandated by applicable laws. However, we will not retain your Personal Information beyond the periods specified below.
Type of Data: Personal Information
Retention Period: End of your relationship with Genme + 3 years
In certain circumstances, we may retain your information for longer if it is deemed necessary to prevent fraud, address potential abuse, assert our legal rights, defend against legal claims, comply with legal obligations, or for other legitimate business purposes. Once the retention period has lapsed, we will permanently delete or destroy your Personal Information in accordance with our established procedures.
- Genme follows these guidelines for securely disposing of your Personal Information and related data:
- The IT department is responsible for deleting or permanently removing electronic records, ensuring all traces of your Personal Information are eradicated from our systems.
- Information subject to ongoing investigations, audits, or legal proceedings will not be deleted until such matters are resolved.
- Once retention requirements have been fulfilled, Personal Information will be promptly destroyed.
- Non-electronic records containing Personal Information will be securely destroyed using authorized methods such as shredding.
By adhering to these measures, Genme ensures your data is managed responsibly and securely throughout its lifecycle.
SECTION 5 - SECURITY
You acknowledge the inherent security risks associated with internet-based transactions, including the potential interception of your activities or account details by third parties. You agree that Genme shall not be held liable for any such incidents. The use and storage of any sensitive information, such as credit card details, PINs, passwords, account data, transaction history, or balances, on your device is solely at your own risk and responsibility.
You further acknowledge that not all communications or data exchanged with Genme's platform may be encrypted. Genme has implemented reasonable security practices and procedures in line with Section 43A of the Information Technology Act, 2000, to safeguard your Personal Information. Additionally, we comply with applicable laws and cybersecurity standards to ensure the secure provision of our services.
While we are committed to maintaining robust security controls, you are advised to exercise caution and adopt secure practices when accessing and using our platform.
SECTION 7 - AGE OF CONSENT AND ELIGIBILITY TO USE
Access to and use of Genme's platform is strictly available to individuals who are legally capable of entering into binding contracts under the Indian Contract Act, 1872. By accessing or using our platform, you confirm the following:
- You are at least 18 years old and of legal age to form a binding contract.
- You are not prohibited from receiving Genme's services under applicable laws.
- You have the legal competence to agree to and comply with our terms.
If you are using Genme's platform on behalf of a legal entity or organization:
- You represent and warrant that you have full authority to act on behalf of the entity and have the power to legally bind it.
- You acknowledge that this Privacy Policy applies to and binds all other individuals accessing or using Genme's platform and services on behalf of the same entity or organization.
SECTION 8 - CONSENT AND CHANGES TO PRIVACY POLICY
Withdrawal of Consent:
You may withdraw your consent at any time, including consent regarding data processing, data retention, or sharing your information with third parties. To do so, you must notify us in writing at support@genme.in. If you withdraw your consent, we may be unable to provide you with certain services, and we reserve the right to discontinue offering our services to you. In such cases, Genme may delete your personal information or anonymize it to ensure it cannot be attributed to you.
Correcting Inaccuracies:
You may update or correct your personal information through our platform. If you lose access credentials, you can retrieve or request new ones by contacting us at support@genme.in.
Right to Erasure:
You may request the deletion of your personal information (the "right to be forgotten") where there is no compelling reason for us to retain it. To exercise this right, please email support@genme.in. However, this right is subject to certain exceptions, such as when we are required to retain information for legal, regulatory, or operational purposes.
SECTION 9 - LINKS TO THIRD-PARTY SITES
Genme’s platform may include links to external websites or services. Clicking these links will redirect you to third-party platforms that are not operated by us. We encourage you to review their privacy policies, as we do not control or assume responsibility for the content, policies, or practices of third-party sites or services.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
Genme reserves the right to amend or update this Privacy Policy at any time. Changes will take effect immediately upon being posted on our website. We encourage users to review this policy regularly to stay informed of updates.
CONTACT US
For any questions, concerns, or grievances regarding this Privacy Policy, please reach out to our Grievance Officer:
Name: Ashish Kumar
Email: support@genme.in
Address: 246, PH-IV, Udyog Vihar, Industrial Complex Dundahera, Haryana, India 122016